Refund and Returns Policy

Effective Date: July 6, 2026

At BRKYA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

Returns

Products may be returned within 7 days of receiving your order, provided they are:

  • Unused and in their original condition.

  • Returned with all original packaging, accessories, manuals, and labels.

  • Accompanied by the original purchase receipt or order confirmation.

Products showing signs of use, physical damage, or missing accessories may not be eligible for return.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon delivery:

  • Opened software or digital products.

  • Gift cards.

  • Customized or special-order items.

  • Products damaged due to misuse, accidental damage, or unauthorized repairs.

Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will inspect the issue and arrange a replacement, repair, or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrectly supplied. Exchange requests are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the contact information provided on our website. We will be happy to assist you.